Shipping & Delivery Policy

Shipping & Delivery Policy

All goods purchased from our Green Shop will be directly dispatched from the supplier of the product. So if you purchase products from different suppliers, you will receive separate deliveries

Shipping costs:

Light weight items (i.e. Paper Vouchers / DVDs) : £2.10

Standard items : £4.03

Large/Heavy items:  £10.16 (these items are excluded from any free delivery offers)

For some very heavy items the shipping cost is included in the product price.

When purchasing multiple products in one order, shipping costs are worked out on a scaled basis.

Delivery Area:

We deliver to the UK Mainland only. Delivery to the Highlands and Islands is sometimes possible and is dependent on the supplier of the product. If delivery is possible, you may incur additional delivery charges and we will contact you directly should any additional shipping charges apply.

In the event that we are unable to deliver an item to you, we will contact you directly and immediately refund you.

We currently do not deliver to the rest of the world - but for selected items it may be possible and will incur overseas charges. If you're unsure, please enquire prior to placing your order.

Once you order...

Whether you have paid with points, vouchers or cash or a combination, you will receive an email confirming your order. If you are experiencing problems with the delivery, please contact Green Rewards on 0207 326 5055 or [email protected].

Whilst most items will be dispatched within 48 hours, please allow up to 14 days* for delivery of your order. You will need your order number from your confirmation email when making a query.

*Some made to order products can take up to 21 days to be delivered, however this will be highlighted in the product details.

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