One journey, not two...
All goods purchased from Our Green Shop will be directly dispatched from the supplier of the product. So, if you purchase from various suppliers, then you will receive a separate delivery from each one. We work this way to reduce the number of road miles each item makes, thus helping to reduce its carbon footprint.
Shipping costs:
Super Light items (i.e. E-Vouchers) : £0:00
Light weight items (i.e. Paper Vouchers / DVDs) : £1.65
Standard items : £3.95
Large/Heavy items: £9.95 (these items are excluded from any free delivery offers)
Delivery Area:
We deliver to the UK Mainland only.
Delivery to the Highlands and Islands is sometimes possible and is dependent on the supplier of the product. If delivery is possible, you may incur additional delivery charges and we will contact you directly should any additional postage charges apply.
In the event that we are unable to deliver an item to you, we will contact you directly and immediately refund your credit card.
We currently do not deliver to Europe or the Rest of the World.
Once you order...
Whether you have paid with points, cash or a combination of the two, you will receive an email confirming your order that will contain contact details for the supplier should there be any issues with the product. If you are experiencing problems with the delivery, please contact Green Rewards on 0207 326 5055 or customer.service@greenrewards.co.uk.
Whilst most items will be dispatched within 48 hours, please allow up to 14 days* for delivery of your order. You will need your order number from your confirmation email when making a query.
*Some made to order products can take up to 21 days to be delivered, however this will be highlighted in the product details.
Scooters & Electric Bikes:
The electric bikes and scooters do not attract a shipping/postage charge at check out. This is because the collection or delivery must be arranged directly with Electrip, the supplier of these items. There will be an additional charge for delivery by Electrip. Full supplier contact details will be sent to the customer on the order confirmation email. Scooters and bikes are not included in any free delivery offer.
