What is Green Rewards?
Green Rewards is a loyalty program offering members the opportunity to spend points earned in their everyday life on green & ecologically considered products, services and experiences.
Why is Green Rewards more than just an online shopping site?
Green Rewards is more than just an online shopping site. As well as enabling you to go shopping in hundreds of high street chains and leading online retailers – you also earn Green Rewards Points every time you shop with them after clicking through from our website.
We also have our own “Green Shop” featuring hundreds of selected product from leading, specialist “green” suppliers.
The products in this shop are also all offered as rewards in return for your Green Rewards Points.
How can I be sure that the products, services and experiences are “green”?
We’ve commissioned a Sustainability Advisory Panel to review and advise us on the green credentials of all our products. Find out more in About Us.
Why can’t I get a Green Rewards card to use in high street shops?
Green Rewards is the ultimate in sustainable shopping! We are 100% online. That means no paperwork, no petrol needed to visit the shops, plus the added bonus of no plastic card. Just think of how much you’ve saved on your carbon footprint.
I’d like to collect Green Rewards points – how do I begin?
How do I earn points?
Once you are registered as a member, every time you shop in either The Green Shop or our All Shops section, you will earn Green Rewards Points.
How do I redeem my points?
When you log in, you’ll see your current points balance. You can redeem your points for any item in the Green Shop. Every item shows the price in cash and points. You can shop and pay with either, or a combination of both. Easy!
Does shopping through 'The Shops' affect my earning points on my existing loyalty memberships?
No. If you are a member of that shop's loyalty programme, and they offer points when shopping online, you will earn Green Reward points as well.
Can I transfer my points from other loyalty programmes?
Only if the programme belongs to one of our partners - from time to time, we will tell you about these in your membership communications.
Can I donate my Green Rewards points to charity?
Why do I earn more points in some shops than others in 'The Shops'?
In 'The Shops', our partners determine the level of points given for shopping with them.
Why do I not earn the same number of points per £ spent on products in 'The Green Shop'?
The level of points earned for each product purchased in 'The Green Shop' is dependent on our negotiations with individual suppliers.
How long will it take before my Green Rewards points are added to my account?
Points are awarded when your purchase has been verified by the retailer and subsequently by the Green Reward team. With some retailers this takes a few days but with others it can take up to 30 days. If you have any problems please contact us.
Can I purchase Green Rewards points to increase my total?
No. But we have provided an option of using some cash to reduce the number of points required to redeem our rewards.
When I order a reward, how long will it take to arrive?
Rewards may take up to 21 days to be delivered. If you have not received your reward within 21 days, please contact us and let us know the details.
Do I pay more when I buy online?
No. However, in ‘The Green Shop’ our product prices may vary from similar sites due to promotional pricing activity; however, we endeavour to sell our products at the supplier's recommended retail prices. In ‘The Shop’, you are shopping in the retailer’s own site.
Can I get my purchase sent to another delivery address?
Currently we can only deliver to your billing address.
Do you offer international delivery?
Unfortunately at the moment we only offer delivery to mainland UK addresses, but please check back as we are constantly looking at new ways to expand our delivery and service.
What is carbon offset?
Carbon offsetting is a way to reduce the effect of your carbon dioxide emissions, either as an individual or an organisation. Find out how to redeem your points for carbon offsets in our Green Shop.
Does clicking the light bulb on the top of each page of your website to a lower energy version really work?
Absolutely. The black background utilises a low energy colour palette that has environmental benefits if you have a device that uses CRT, Plasma,or OLED technology. White costs more money!
I’ve got a question that’s not on the list. Can I speak to a real person?
We would prefer you to first send us an email which we will respond to. If you’d still like to know more, email us a contact phone number and we’ll call you back.
Can I register if I live outside of the UK?
You can only register if you have an address with a UK postcode, we’ll update you here if this changes.
What is your shipping policy?
One journey, not two...
All goods purchased from The Green Shop will be directly dispatched from the supplier of the product.
If you purchase from various suppliers, then you will receive a separate delivery from each one. We work this way to reduce the number of road miles each item makes, thus helping to reduce its carbon footprint.
Once you order...
Whether you have paid with points, cash or a combination of the two, you will receive an email confirming your order that will contain contact details for the supplier should there be any problems with the items or delivery.
Whilst most items will be dispatched within 48 hours, please allow up to 14 days* for delivery of your order. You will need your order number from your confirmation email when making a query.
* Some made to order products can take up to 21 days to be delivered. This will be highlighted in the product details.
Shipping costs...
All items purchased using points or a combination of points and cash are delivered FREE.
If you purchase items for cash only, a delivery charge of £2.95 will be added to your shopping basket.
N.B: Only a single charge is made per order irrespective of the number of items ordered for cash only.
Handling charge...
A selection of larger items have a higher delivery cost due to the size and weight and this is added to the order in the form of a handling charge.
It is made clear in the product details if the item attracts a handling charge.
Special Offers, Discounts and Freebies
Christmas Promotional Offers
Terms & Conditions – additions
Free Organic Soap when you spend over £10 on health & beauty products
- Offer starts on 9th November 2008 and ends 15th November 2008
- This offer is limited to one free organic soap per customer, regardless of the number of orders made by the individual
- Over £10 must be spent on products in the Health and Beauty category to qualify for the offer
- The free organic soap is from a selection supplied by Simply Soaps
- Requests for specific products are not able to be processed.
Free Postage & Packing
- Offer starts on 9th November 2008 and ends 15th November 2008
- Free deliveries are for UK mainland only
- Larger, bulkier items do attract a handling charge. This cost is exempt from the offer and will still be charged
- If you have ordered multiple items, they will be sent from the individual suppliers and so you will receive multiple deliveries.
- Electric scooters & bikes are exempt from this offer.
Free Green & Blacks Organic Chocolate Bar (100g) when you spend over £25 in The Green Shop
- Offer starts on 13th November 2008 and ends 19th November 2008
- This offer is limited to one free Green & Blacks organic chocolate bar per customer, regardless of the number of orders made by the individual
- Over £25 must be spent on products in The Green Shop to qualify for the offer (excluding postage).
- The free Green & Blacks organic chocolate bar will be from a selection of Milk, White, Dark 70%, Ginger or Caramel varieties.
- Requests for specific products are not able to be processed.