Refunds & Returns Policy

Refunds & Returns Policy

We hope that you will be delighted with your purchase, but occasionally there will be cause for returning an item to us. 
 
Returns
 
Our 7 day money back guarantee means that if for any reason you are unhappy with your purchase or change your mind, you can return it to us in its original condition within 7 days of the date you received the item (subject to it being returned in an unused state, complete with all packaging and components, having taken reasonable care of it).
 
Once the intention to return has been communicated, we ask that you return the product to us as soon as possible.
 
We also request that customers obtain proof of postage on all postal returns, as we cannot be held responsible for packages that do not reach us.
 
All returns must be sent back to Green Rewards or the relevant Supplier (dependent on instruction) via a postal system.  We cannot accept goods back in person.
 
We will refund you the price you paid for that product within 30 days from notice of the intention to return. We regret that we are unable to refund the postage of unwanted items.
 
Wrong Item Received
 
In the unlikely event you receive the wrong item/s please contact us immediately to arrange the return. Please email [email protected] or call 0207 326 5055. We will ask you to cover the cost of postage when sending it back to us, but this will be refunded to you upon receipt. Postage will not be payable on the item/s being re-issued.
 
If goods are lost in transit from Green Rewards suppliers to the consumer, following an investigation, we will either send a replacement or offer the consumer a full refund, including delivery charges.
 
Faulty items
 
In the unlikely event that we send you a faulty product or the product arrives damaged, please contact us immediately by emailling [email protected] or call 0207 326 5055.  We will then arrange the return/sending of a replacement/refund.
 
We will ask you to cover the cost of sending it back to us, but this will be refunded to you.  Postage will not be payable on the item/s being re-issued.
 
If a complete refund is requested, then you will also have the original postage returned to you.

Non-refundable Items
 
We/our suppliers do not accept returns on charity donations & projects, food or perishable products, lingerie, underwear or earrings for pierced ears, except when the products are faulty.
 
Returns/Refunds Process
 
If you find that you need to return a product to us, for any reason, please follow the following procedure:
 
1. Contact Green Rewards on 0207 326 5055 or email: [email protected] to explain the reason for the return.
 
2. Please state your order number.
 
3. We will send you a returns form (inc. a returns code) to complete and return with the product.
 
We will advise you of the address to send the product back to and any further details that you need to be aware of.  Some returns will need to be returned to the supplier that dispatched them, others will be returned to Green Rewards.
 
When returning the product, please ensure you include your Green Rewards returns form (with order number and return code details) in the parcel and keep the sales receipt/dispatch note or other documents as proof of purchase. 
 
Goods must be returned by you, the consumer, at your expense and should be adequately insured during the return journey.  If the product is faulty/issued incorrectly the return postage cost will be refunded to you.
 
We ask that customers obtain a proof of postage or request a signature on all postal returns as we cannot be held responsible for packages that do not reach us. 
 
In the case of faulty/incorrectly issued merchandise, please include a copy of the postal charge receipt/detail in order to refund this cost.
 
We will make the refund directly to the credit/debit card used to place the original order within 30 days of the returns notice.
 
If the customer fails to return the Goods following cancellation, Green Rewards shall be entitled to deduct the cost of recovering the Goods from the customer.
 
Larger items may need to be collected from the customer. Should this be the case Green Rewards will liaise with the Supplier concerned and organise the collection.
 

 

 

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